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Professional Hosting

  • How to force the SSL of my website?

    If your hosting provider has installed an SSL certificate in your hosting account, you will most likely have to force the SSL on your website. There are many ways to force an SSL, in this article we will explain how to force it by modifying the .htaccess of your website.

    1. Log in to your hosting panel, in this article we will do it via cPanel. Once you have logged in to your cPanel account, click on File Manager located in Files:

    force website ssl 1



    2. File Manager will open up in a new tab. From here, open the folder where your website is installed. In our case (and in most cases), it is installed in /public_html:

    force website ssl 2

    3. Once inside the /public_html folder, click the file .htaccess (it should be highlighted) and then click on Edit (a new window should open up):

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    NOTE: In case you can't find the file .htaccess in cPanel you will have to enable the option to show hidden files. For this go to Settings -> enable Show Hidden Files (dotfiles) -> click Save.

    4. In the .htaccess file, paste the following text anywhere, replacing the highlighted text for your domain:

    RewriteEngine On
    RewriteCond %{HTTP_HOST} mydomain\.com [NC]
    RewriteCond %{SERVER_PORT} 80
    RewriteRule ^(.*)$$1 [R,L]


    5. Click on Save Changes and done! Your website will now show the SSL.

    If you are still experiencing issues, please contact our support team available 24/7 at This email address is being protected from spambots. You need JavaScript enabled to view it.


  • How to create FTP users

    We will explain how to create FTP users.

    The first thing we must do is enter your cPanel, for this you can do it through your account at or by entering your cPanel

    1.- Once we have entered our cPanel, in the first block you will see "FTP Accounts", we click on it:

    2.- Here you can create FTP users, below I will explain how to fill in the fields:

    • In Log In, we put the user we want to create.
    • In Domain, we choose the domain through which we want to enter through FTP.
    • In Password we put the password that we want to use for the user. We always recommend that it be a secure password and for this you can use the Password Generator.
    • Where it says Directory, we write the directory which only our user will have access to, it can be the public_html or any other folder within your Web Hosting.
    • In the Quota field we put the transfer limit that we want this user to have.

    Now we click on Create FTP account.

    Once we have created the user we can enter using an FTP client (Cyberduck, Filezilla, CoreFTP, WinSCP etc.)

    If you have any questions, you can contact our support team at This email address is being protected from spambots. You need JavaScript enabled to view it. or start a live chat from our website.

  • How to unblock my IP in my account

    1. Login to your account at CyberGlobalNet.

    2. Click Manage on the hosting service where you wish to unlock your IP address:

    3. You will see a menu on the left of the page, click Unblock IP:

    4. You will now be able to unblock the IP from where you are signing in to your account. If you would like to unblock another IP please contact support at This email address is being protected from spambots. You need JavaScript enabled to view it., or you can also start a live chat in your account.

  • How to create a subdomain in cPanel?

    1. Log into your cPanel via your account at CyberGlobalNet.

    2. In the Domains section of your cPanel, click Subdomains

    3. Enter the following details to create your subdomain:

    Subdomain: the name of your subdomain

    Domain: choose the domain in which you will create your subdomain

    Document Root: the root directory for your subdomain

    4. Once you click Create your subdomain will be created. You will now be able to see your subdomain on the web.

    If you have any difficulties, you can write an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or start a live chat in your account.