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Support Questions

  • Error when loading Webmail or Cpanel

    If Webmail or cPanel won’t load and you see 404 or ERR_TIMED_OUT, your IP may be blocked after failed logins. See your IP and ask Support to unblock it, then prevent future blocks.

    Quick Solution

    1. Check your public IP
      Go to: https://us.cyberglobalnet.com/en/whats-my-ip/ and copy the IP shown.

    2. Send your IP to Support for unblocking
      Email your IP to the Support team (This email address is being protected from spambots. You need JavaScript enabled to view it.) requesting removal from the server block list. (The current page also shows the support email).

      Include:

      • Your IP address

      • Domain or cPanel username

      • Screenshot of the error (optional)

    3. Test again
      Once your IP has been unblocked, you should be able to log in. If it still doesn’t work, reply to Support so they can review your account in more detail.

  • I just hired your Services; how can I send the content to my website?

    Once you are logged into your account, simply click the “Send Content” button. This will bring up a form where you can easily upload all the materials necessary for your project. If you can't find the button, just use this direct link:

    https://us.cyberglobalnet.com/en/send/

    Accepted file formats

    • Text documents: .doc, .docx, .txt

    • Spreadsheets: .xls, .xlsx, .csv

    • Images: .jpg, .png, .psd, .tiff

    • Audio: .mp3, .ogg

    • Video: .mp4, .mpeg4, .flv, .mov, .wmv

    Best practices for faster and better results

    TipWhy It Helps
    Organize your files Use descriptive filenames and organize them into folders (e.g., “Images”, “Texts”, “Logo”). This helps our team avoid mix-ups.
    Compress where possible Lower resolution images (e.g., 72 dpi for web) or zipped files speed up upload and review.
    Provide context Include a short note with each file—like “Homepage hero image” or “About us text”—so we know exactly where to place each piece.
    Use consistent formatting Sending text in Word or Google Docs (not embedded in images) helps us transfer copy accurately.
    Label language version For multilingual content, suffix filenames with _EN or _ES (e.g., services_copy_EN.docx)

  • What should I send to add on my website?

    • First, your logo.
    • If you do not have one, you can ask us to create a professional logo, click on this link to quote, or ask for the proforma through the chat.
    • All the text content that you consider convenient that your visitors to your company want them to know, the most common information is:
      • About us. Brief history of your company.
      • Mission, vision and objectives. If you have them …
      • Licenses, Insurance, Certifications, Awards. If you have them …
      • Testimonials from your clients. If you have them ...
    • Photographs of your Products or in the case of Services, photographs of the work you have done.
    • Videos, if you have videos of the work you have done. They do not need to be professional films.
    • All content that you consider should be communicated to visitors to your Website.

    We will evaluate if what you send is suitable to be published, letting you know if there is a need to make any changes.