How can we help you?

You can see the functions of each of our departments below:

1. Support: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available 24/7 for server-related topics such as creating email accounts, FTP access, domain access codes, etc.
   We also have a chat line for Support topics available from 9:00 AM to 4:00 PM. To access this chat, you must log into your customer account.

2. Web Design: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for topics related to the creation of your website. You need to send all the content for your website, including logos, texts, photographs, videos, and any other content you wish to have published on your website. If you want to send a large number of photos or videos, click here.

3. Digital Marketing: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for clients who have an open work order for advertising on Facebook, YouTube, Google Business Profile, or other platforms.

4. Community Management: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for clients who have an active Community Management plan.

5. Video Production: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for topics related to the creation of your corporate video, details of the technical script, and audiovisual production.

6. Graphic Design: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for topics related to logo creation, advertising designs, and more.

7. Development: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM if you have a system developed by us and need to send or request information.

8. Annual Updates: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 4:00 PM for clients who have a website developed by us and wish to update the content of their website.

9. Sales: This email address is being protected from spambots. You need JavaScript enabled to view it.
   Available from 9:00 AM to 7:00 PM if you need to purchase a service or add it to your current work order.

If you’re unsure which email to contact, you can reach out directly to This email address is being protected from spambots. You need JavaScript enabled to view it. with your request, and our team will ensure it is forwarded to the correct department.

When you enter your Webmail, cPanel or a CMS like Joomla, Wordpress, etc. If a 404 or a ERR_TIMED_OUT error occurs, it is most likely that the server blocked your IP. If the server blocked your IP, it is because there were many failed attempts to log in. To be able to log in again, you must send your IP to Support.

1. First enter this link: https://us.cyberglobalnet.com/en/about-us/my-ip and copie your IP shown.
2. Then send your IP to This email address is being protected from spambots. You need JavaScript enabled to view it. asking to remove your IP from the servers blacklist.
3. Once the IP is unblocked, you should already be able to access your services without problems, in case you still can't access them, contact Support again asking to review your account. Support will be ready to help you.

If you are logged into your account you will see a button that says Send Content, click there and you will have a form where you can upload all the files you consider necessary. You can also do it through this link: 

https://us.cyberglobalnet.com/en/resources/send-content

The following formats are allowed: Word: doc, docx, txt, Excel: xls, xlsx, csv Images: jpg, png, psd, tiff Audio: mp3, ogg, Video: mp4, mpeg4, flv, mov, wmv

• First, your logo.
• If you do not have one, you can ask us to create a professional logo, click on this link to quote, or ask for the proforma through the chat.
• All the text content that you consider convenient that your visitors to your company want them to know, the most common information is:
  • About us. Brief history of your company.
  • Mission, vision and objectives. If you have them …
  • Licenses, Insurance, Certifications, Awards. If you have them …
  • Testimonials from your clients. If you have them ...
• Photographs of your Products or in the case of Services, photographs of the work you have done.
• Videos, if you have videos of the work you have done. They do not need to be professional films.
• All content that you consider should be communicated to visitors to your Website.

We will evaluate if what you send is suitable to be published, letting you know if there is a need to make any changes.