Step 1: Check Internet Connection:

• Ensure that your device is connected to the internet. Without a stable internet connection, Roundcube Webmail may not function correctly.

Step 2: Verify Login Credentials:

• Double-check your username and password to ensure they are entered correctly. Incorrect login credentials can prevent access to your email account.

Step 3: Clear Browser Cache and Cookies:

• Clear your browser's cache and cookies, as outdated or corrupted data may cause issues with Roundcube Webmail. Instructions for clearing cache and cookies vary by browser, but you can usually find these options in the browser settings.

Step 4: Disable Browser Extensions:

• Temporarily disable any browser extensions or add-ons that may be interfering with Roundcube Webmail. Some extensions can cause conflicts or prevent certain features from working correctly.

Step 5: Try a Different Browser:

• If you continue to experience issues, try accessing Roundcube Webmail using a different web browser. This can help determine if the problem is browser-specific.

Step 6: Check Roundcube Status:

• Visit the Roundcube status page or official support forums to check for any reported outages or system issues. If Roundcube is experiencing downtime, the problem may resolve on its own once the issue is resolved on their end.

Step 7: Contact Support:

• If you've tried the above steps and are still experiencing problems, contact your email service provider's support team for assistance. They can provide further troubleshooting steps or escalate the issue if necessary.

Step 1: Access Roundcube Webmail:

• Log in to your cPanel account and navigate to the email section.
• Open Roundcube Webmail by selecting it from the available email clients.

Step 2: Understanding Basic Search:

• On the main interface, locate the search bar at the top of the screen.
• Enter keywords, sender's name, subject, or any other relevant information related to the email you're searching for.
• Press Enter or click the search icon to initiate the search.

Step 3: Refining Search Results:

• After performing a search, Roundcube Webmail will display matching emails in the message list.
• Refine your search results by using additional search criteria such as date range, folder, attachment, and more.
• Click on the "More options" link next to the search bar to access advanced search options.

Step 4: Utilizing Advanced Search:

• In the advanced search window, you can specify multiple criteria to narrow down your search.
• Choose options such as sender, recipient, date, subject, message status, and attachment presence to refine your search further.
• Click "Search" to view the filtered results based on your specified criteria.

Step 5: Creating Filters:

• Filters allow you to automatically sort and manage incoming emails based on predefined criteria.
• To create a filter, click on "Settings" in the top-right corner and select "Filters" from the dropdown menu.
• Click on "New filter" and specify the conditions for the filter, such as sender, recipient, subject, and actions to be taken.
• Save the filter, and Roundcube Webmail will apply it to incoming emails that meet the specified criteria.

Step 6: Managing and Editing Filters:

• From the Filters section in Settings, you can view, edit, or delete existing filters.
• Click on a filter to edit its conditions or actions, and save your changes.
• You can also disable filters temporarily without deleting them by unchecking the box next to the filter name.

Step 7: Organizing Search Results:

• Once you've found the desired emails using search or filters, you can organize them further.
• Select multiple emails by holding down the Shift or Ctrl key and clicking on each email.
• Use the toolbar options to perform actions such as moving, deleting, marking as read, or flagging selected emails.

Step 8: Saving Searches:

• Roundcube Webmail allows you to save frequently used search queries for quick access.
• After performing a search, click on the "Save search" icon next to the search bar.
• Enter a name for the saved search and click "Save" to add it to your saved searches list.

Step 9: Reviewing Search History:

• Access your search history to revisit previous search queries.
• Click on the dropdown arrow next to the search bar to view recent searches and select a query to repeat the search.

Step 10: Practice and Explore:

• Experiment with different search and filter criteria to familiarize yourself with Roundcube Webmail's capabilities.
• Practice using search and filters regularly to streamline your email management workflow.

Your new email account has been successfully created, and now you are ready to start. Before managing your email, we strongly recommend you change your password. To do this, you can read this article on our help desk.

1. Once we have logged in to our new email account you will see your email home page: 
2. There are many tools to manage your email account. We will mostly focus on the settings to set up your email on your device and see your main Inbox. On the right you have an option to 'Set up email on your device', here you choose your preferred device, write down an email address that you can access from your device, and the configurations you would like to set up: 
3. To manage your email from your browser, you have 3 different interfaces. We recommend using Roundcube or Afterlogic Webmail, both are user-friendly. We recommend you try each interface and see which one you like the most. To choose the interface of your desire, click on the interface you want and click "Open". You may also check the option that says "Open my inbox when I log in" so every time you log in, it will go directly to your inbox:

For this article, we will be using Roundcube. On Roundcube, you have 4 columns:

* On the first column, you can compose a new email, see all your emails, create contacts, set up your calendar, settings page, and Webmail Home which is your email home page:

* On the second column, depending on what you choose on the first column, you will see the menu of that column. In the case of 'Mail', you have all your email's folders:

* On the third column, in the case you chose 'Mail' you will see all your emails:

* On the fourth column, you will see a preview of the email you chose on the third column:

If you have any questions or issues, please contact This email address is being protected from spambots. You need JavaScript enabled to view it., or you can also start a Live Chat in your account.

Step 1: Access Roundcube Webmail:

• Log in to your cPanel account and navigate to the "Email" section.
• Select "Email Accounts" and click on "Access Webmail" next to your email account to open Roundcube Webmail.

Step 2: Familiarize Yourself with Common Shortcuts:

• Familiarize yourself with common keyboard shortcuts:
  • Compose New Email: Press "C" to start composing a new email.
  • Reply to Email: Press "R" to reply to the selected email.
  • Forward Email: Press "F" to forward the selected email.
  • Delete Email: Press "Delete" to move the selected email to the Trash folder.
  • Mark Email as Read/Unread: Press "Shift + U" to mark the selected email as unread, and "Shift + R" to mark it as read.
  • Move Between Email Threads: Use the up and down arrow keys to navigate between email threads in your inbox.

Step 3: Navigate Through Email Folders:

• Use the left and right arrow keys to navigate between different email folders, such as Inbox, Sent, Drafts, and Trash.
• Press "Enter" to open a selected email folder.

Step 4: Manage Email Lists:

• Navigate through the list of emails using the up and down arrow keys.
• Use "Enter" to open the selected email.
• Press "Escape" to close the email and return to the email list.

Step 5: Perform Actions on Emails:

• Once an email is selected, use the following shortcuts to perform actions:
  • Archive Email: Press "E" to archive the selected email.
  • Mark Email as Spam: Press "J" to mark the selected email as spam.
  • Move Email to Folder: Press "V" to move the selected email to a different folder.
  • Flag/Unflag Email: Press "L" to flag or unflag the selected email.

Step 6: Access Help for Keyboard Shortcuts:

• If you forget a shortcut or want to explore more options, press "?" to access the help menu for keyboard shortcuts.
• The help menu will provide a list of available shortcuts and their corresponding actions.

Step 7: Practice and Memorize Shortcuts:

• Practice using keyboard shortcuts regularly to become more proficient.
• Memorize the shortcuts that you use frequently to streamline your email management workflow.

Step 8: Experiment with Advanced Shortcuts:

• Once you're comfortable with basic shortcuts, explore advanced shortcuts for additional actions such as navigating through conversations, searching emails, and managing contacts.

Step 9: Review and Adjust Preferences:

• Periodically review your keyboard shortcut preferences and adjust them according to your workflow and preferences.

Step 10: Enjoy Improved Efficiency:

• By utilizing keyboard shortcuts, you can streamline your email management process, saving time and improving productivity in Roundcube Webmail.

Step 1: Access Roundcube Webmail:

• Log in to your cPanel account and open Roundcube Webmail from the email section.

Step 2: Compose a New Email:

• Click on the "New message" button to start composing a new email.

Step 3: Attach a File:

• Click on the "Attach file" icon (usually a paperclip) in the email editor's toolbar.
• Select the file you want to attach from your computer and click "Open" or "Attach."

Step 4: File Size and Type:

• Avoid attaching excessively large files as they may hinder email delivery.
• Ensure the file type is compatible with the recipient and not restricted by security policies.

Step 5: File Attachment Description:

• Consider including a brief description of the attached file in the email body to provide context to the recipient.

Step 6: Review the Email:

• Before sending the email, carefully review the message and attachments to ensure they are correct.

Step 7: Send the Email:

• Once satisfied with the email and attachments, click "Send" to send the message.

Step 8: Download Attachments:

• When you receive an email with attachments, click on the attachment name to download it to your computer.
• Verify that the attachment has been downloaded successfully and review its contents if necessary.

Step 9: Exercise Caution with Unknown Attachments:

• Exercise caution when opening attachments from unknown senders as they may contain malware or viruses.
• Scan attachments with antivirus software before opening them if you are unsure of their origin.

Step 10: Storage and Organization:

• If you need to keep a record of attachments, consider saving them in a secure location on your computer or in the cloud.
• Organize your attachments into specific folders to facilitate easy retrieval and searching in the future.

Step 11: Attachment File Size Limit:

• Check for attachment file size restrictions imposed by your email provider or mail server.
• Split large files into smaller parts or use cloud storage services to share them if they exceed size limits.

Step 12: Regular Updates:

• Regularly review and update your attachments to remove unnecessary files and maintain tidy and efficient storage.